You can’t prevent being criticized, but controlling your own reaction can turn a negative situation into a positive one. People too often take criticism as a personal attack, or as a signal that all the things they’re done right aren’t being appreciated. Not all criticism is bad, and sometimes it can provide feedback that’s valuable to your success.
Take time to really listen
If a colleague or higher-up has something negative to say, don’t disregard their comments even if you don’t have a high opinion of the person. Instead of shutting down, stay objective about what he or she is saying (just as you would in any other situation).Be genuinely open to hearing what the other person is saying and try not to interrupt or jump to conclusions. It is suggested it use active listening techniques throughout the conversations like paraphrasing what you’re hearing in your own words and making eye contact to show you’re actively engaged.
Ask questions
Even the slightest bit of negative criticism is easy to misinterpret.Be prepared to ask follow-up questions during the conversation in order to prevent a bigger misunderstanding down the road. Asking questions not only shows that you’re eager to figure out a solution, but the colleague’s responses can help you gauge whether the negative feedback is relevant.
Ask for specific examples and instances of the types of behavior that the root of the feedback. If the atmosphere is becoming tense, introduce a more positive approach by asking for examples of the behavior your reviewer would like to see more of.
Don’t get defensive
Whether at work or at home, it’s easy to get defensive when being criticised. Fight the urge and give your boss or co-worker a fair chance to express his or her thoughts. The person giving you the feedback might have a reasonable point, which you’ll never pick up on if you’re busy thinking about how to defend yourself.Stay calm
Don’t lose your cool, especially in a professional setting. Being calm and rational is essential. Save your anger for discussing the incident outside of work. Think about whether it’s the feedback or how it was given that’s making you angry. Most of the time it’s how the negative feedback was delivered rather than the content that people find offensive. If feedback is presented in a constructive environment, criticism can be more easily digested.Determine if it’s accurate
Even if the criticism was conveyed in a startling way, there might be some truth to what your boss or colleague is saying. Don’t brush it off.Responding with a brusque ‘okay’ and nothing more makes it look like you’re just interested in ending the conversation. Instead, take a step back to assess the situation. Speak to mentors, family members or others in your office to help you understand whether the criticism is valid.
Address the problem
No matter who’s at fault, address the problem.If the negative feedback is coming from you boss, accepting the feedback can help you improve in the future. When your boss sees that you can handle a little criticism without blowing it up into a huge uncomfortable discussion, he (or) she will get increasing more candid and helpful feedback. — Agencies
