Feedback is not easy to give and certainly not easy to receive, but it will help us now and in the long run. Being able to handle it calmly and professionally will only help us maintain relationships and be more successful in everything we do. So, the next time you receive constructive criticism, use this six-step process:
1. Stop your first reaction: At the first sign of criticism, before you do anything — stop. Try not to react. You will have at least one second to stop your reaction. And in that moment, you can halt a dismissive facial expression or reactive quip and remind yourself to stay calm.
2. Remember the benefit of getting feedback: Quickly remind yourself of the benefits of receiving constructive criticism — to improve your skills, work product, and relationships, and to help you meet the expectations that others have of you.
3. Listen for understanding: As the person shares feedback with you, listen closely. Allow the person to share his or her complete thoughts without interruption. When he or she is done, repeat back what you heard.
4. Say thank you: Expressing appreciation does not have to mean you are agreeing with the assessment, but it does show that you are acknowledging the effort your colleague took to evaluate you and share his or thoughts.
5. Ask questions to deconstruct the feedback: Now it is time to process the feedback — you will probably want to get more clarity at this point and share your perspective. Avoid engaging in a debate; instead, ask questions to get to the root of the actual issue being raised and possible solutions for addressing them.
6. Request time to follow up: Once you articulate what you will do and thank the person again for the feedback, you can close the conversation and move on. — Agencies
