Many of us haven’t been trained in how to communicate with co-workers and clients. Here are some tips to help you become a better communicator:
Listen: It’s impossible to understand what someone needs or wants if we don’t give them our undivided attention.
Pay attention to body language: Is your co-worker saying she can meet a deadline, but wringing her hands while she says it? She might be afraid to tell you it be hard to make it.
Consider communication preference: Email works for some, but others would rather pick up the phone and talk, text, or even use social media or instant messaging to relay something. Respect the person you’re trying to contact and use the method she seems to prefer.
Consider your tone: Make sure your language is clear. Better yet, meet in person so nothing is misconstrued.
Don’t be too casual: Getting along with your work colleagues can help you do your job better, but don’t take it too far in your communication on the job.
Check your grammar: Always proof read anything you type—be it an email, Tweet, or letter.
Keep criticism constructive: Provide positive reinforcement when a job is well-done, and find ways to add in tips for improvement without being “that boss.”
Restate what you hear: Rephrasing what your co-worker or boss says to means you are listening and understand what you were told.
Get a little personal: Find ways to interact on a personal level without going too far.
Never stop improving: Effective communication is a skill you must practice. Observe how others respond to you to clue you in on areas for improvement. — Agencies
